This is the way to do business. Don't see enough of that these days. We will be back when we need appliances.
Very helpful yet not overbearing employees knowledgeable about the product they sell on contrast to your chain stores. Though many options are higher end price range there are plenty budget options.
When it was time to come back and buy the mattress, after having it delivered, we decided we needed a different one and they brought a different one out for us when they didn't need to.
I purchased three kitchen appliances, a refrigerator, a dishwasher and a gas range. I was told by my sales person (Kathy) that, as I was purchasing all three, installation would be free except of course, running the gas line for the new range. My propane provider did this at my expense. I subsequently have been billed by Brown's Appliance an additional $155 installation fee for the dishwasher and now I have received an additional invoice for $63.25 for a "flex line and a gas line". The flex line is apparently for the dishwasher, even though the installer commented that because the old one had one he would not need to charge for that. And, I am a little confused about the gas line since they left the range for my propane company to connect and adjust! These guys are clearly the biggest, game in town and they are taking advantage of that. When you call them at ask, no body knows anything untill you tell them what was said and what transpired, then they have an answer for that..."well I wasn't there." You are right, none of you were here, my propane guys were here doing the install..and yet you still bill me! BEWARE OF BROWNS APPLIANCE!
We were treated very kindly at a time when that meant so much.
We ended up with a great mattress at 0% interest and they were happy to take away our old mattress, for free.
Rhonda Pastori Harrington maine
I couldn't be happier with my experience with Brown's. My salesman Steve was honest, helpful and knowledgeable. He helped me choose the right dryer for my needs and budget. The delivery crew led by Matt was courteous and mindful. I was not home when they arrived, but Matt called to confirm the delivery had been made and asked if they should remove my old dryer. I very much appreciate the customer service from beginning to end. This is why I shop local.
Cannot say enough about how wonderful the staff was at Brown appliance and Mattresss!!!
I was very pleased with my experience with Brown Appliance. The customer service department is friendly and efficient. The delivery crew arrived when they said they would and were friendly and professional.
Big hearted and compassionate !!!
And this is whats really remarkable,
We just went there to buy a mattress, but it was a difficult time in our lives, and because of personal circumstances we had to cancel our original order. They did this without question.
Brown Appliance Mattress Inc is a US Lodging based in Ellsworth, Maine. Brown Appliance Mattress Inc is located at 311 High St, Ellsworth, ME 04605, USA.
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