I took my snowblower in for service because it was idling rough and would no longer go into gear. A couple weeks after dropping it off, it was ready for pickup. The first snowfall came just days later. The blower started up fine, but two feet after I placed it into gear, the machine stopped moving. I was a bit pissed that I just shelled out $179 to have a smooth running but inoperable snowblower.
The next snowfall came, and after just snowplowing half the driveway, the same thing happened. Determined not to waste anymore money, I turned the machine onto its side to see what was going on. I immediately noted that three of the four screws holding the cover plate were not tightened down. Inside, the belt had slipped off a pulley because the guides that keep the belt on the pulley had not been adjusted correctly.
Great service on two instances. Lawn tractor had a punctured tire, I took the tire to their shop and they fixed it immediately. Then after they performed annual service, the belt broke while I was mowing (it is an older unit.) They sent a service man out the next day to replace the broken belt. It's a pleasure to work with a company that provides prompt and reliable service.
I called up the shop and explained the situation. I figured when I dropped off the machine, the company would, in all good consciousness, attend to it immediately and fix their mistake for free. Nope. Three days later and $28 later, the machine was ready for pickup.
It appears that this company has lost its moral compass. I would not recommend them for repairs.
Greenway Equipment Sales is a US Food place based in Ellsworth, Maine. Greenway Equipment Sales is located at 58 Bangor Rd, Ellsworth, ME 04605, USA.
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