I took a new laptop with a damaged screen into this business for repairs. The repairs were made timely but in doing so the processor was damaged. Mistakes happen, but this was a major inconvenience as this was my work computer. However, I have to say they made it right, which in the end involved replacing the computer. They took responsibility for the damage without excuses. I would recommend them for their competence, but more importantly their honesty and integrity.
Most expensive repair place in the area. Only thing cheap about this place is it's quality of service.
The most expensive computer repair's around, and are still paying their employee's less than the gas station next door. There is so much dirt on this place, it isn't even funny. IF you happen to take your computer in here for repairs, purchase your own parts first so you know you are getting genuine OEM product as opposed to Chinese garbage off of E-Bay.
We called and explained the problem, went to the store, explained problem again, while they took notes. The repair tech never got the notes. After a week we called and had to explain problem to technician who had no clue why he had my p,c. Tech said he couldn't reproduce the error. Got p.c. back, same error popped up after about 10 minutes, problem NOT FIXED.
I will publicly announce that I run this store and I have complete faith in my workers and the direction of our shop. There are a lot of non-substance negative reviews and it tears my heart, especially with my dedication and my appreciation for our customers. Please do not be swayed by the lackluster foreign account reviews that attempt to tarnish our company. We strive for the best customer service, because without that we are nothing. I thank everyone who has come in our store and I’m extremely grateful for our caring community.
Computer Essentials is a US Electronics Store based in Ellsworth, Maine. Computer Essentials is located at 41 High St, Ellsworth, ME 04605, USA.
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