Their return policy is a SCAM, their prices are OUT RAGES, and, the quality is SUBPAR!
After this experience I decided to go over to Sam's Club and pick up a Swiss gear backpack for only $40 and it's definitely a better quality than the L.L. Bean products and comes with a five year warranty which I'm sure they actually follow!
Always a great place for LL Bean products. The only really high quality clothing and outdoor products but once are fair and reasonable. I often find myself wearing only clothes from Bean!
After approximately five years of owning my L.L. Bean backpack it became simply unusable among many other problems the backpack had developed over the years when one of the two zippers completely broke. The item was purchased new for me from the L.L. Bean store in Bangor Maine so I returned to the store to take advantage of their guarantee. Upon entering the store they had no replacement back packs of comparable style/size so my intention was not to even replace the backpack that day I just wanted an estimate of how much money on an L.L. Bean gift card I would get to replace it and to find out if there was any way they could order me the backpack while at the same time allowed me to keep the other backpack since I do need something to keep my stuff in the meantime. Upon this the cashier started searching all pockets for something and informed me it was missing a tag. I explain to the cashier there never was a tag I never attempted to remove the tag and that there is no evidence that there ever was a tag that was removed! Like I said before this backpack was purchased new! They proceeded to ask for names of people that could've purchased the item my mother was with me so she gave her name and interestingly enough there was no record forever purchasing anything before the year of 2016 definitely not the five year backpack so we proceed to get my grandmother's name who is a frequent L.L. Bean customer and has been an L.L. Bean credit card holder for at least the past 30 years receives flyers at her house frequently buys and return items at her local stores in Connecticut frequently purchases whenever in Maine and even shops online! But yet not in the system! What a LIE! After this we begin to get rather angry and additional staff come over to see what is happening they all start treating us as if we are criminals and are attempting to steal from them! What in the world is wrong with someone trying to return something and follow up on the policy which they were guaranteed when purchasing they didn't guarantee me it would last for a day they guaranteed me my lifetime! Why in the world do I need to keep a receipt for what they're going to be guaranteeing me is a lifetime? Why is it my fault your computer system is a lie and doesn't record anything? The build quality of their items is pitiful! The inability to be able to follow their own lifetime guarantee is ridiculous if they don't want to follow it get rid of it! Stop charging outrageous prices for junk and start to get reasonable prices! I've had similar experiences at the Ellsworth store as well! I have never had a good experience with L.L. Bean!
Good quality items at reduced prices. Need to look carefully because some items are irregulars but many are first quality returns for wrong size, etc. Some prices greatly reduced so real deals but you have to search.
They have SCAMMED me out of the almost hundred dollars for the backpack and then the additional cost to buy a backpack from another company
Lots of used and returned merchandise, previously opened packages. Plan on spending a lot of time finding something that fits you and you are willing to purchase at 20 percent to 40 percent off.
Not as reasonable as I expected - kind of a mix of great deals and meh deals. I got a great coat but sweaters and shirts were still high
DO NOT DO BUSINESS WITH THEM!
This Mainer is done with this Maine company!
When you do business with this Company you're not guaranteed lifetime quality you are guaranteed a headache and being treated as if you are a common criminal when you are trying to just to take advantage of something that they agreed to when you gave them an out rages amount of money for their product!
L L Bean Outlet is a US Clothing Store based in Ellsworth, Maine. L L Bean Outlet is located at 150 High St, Ellsworth, ME 04605, USA.
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